- Order Processing Time: Once you place an order on our website, our team will process it within 2 business days. We carefully prepare and pack your items with love and attention to detail.
- Shipping Methods: We partner with trusted shipping carriers to deliver your orders. The available shipping methods and carriers may vary depending on your location and the size/weight of the package. We charge a standard shipping cost of INR 75 for orders below INR 2000. Free Shipping is applicable for orders above INR 2000.
- Estimated Delivery Time: The estimated delivery time is 3-7 business days, and it is calculated from the order dispatch date and not from the date of order placement.
- Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
- Address Accuracy: It is important to provide accurate shipping information, including the recipient’s name, shipping address, and contact details. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
- Cash on Delivery (COD) Policy: We offer Cash on Delivery facility for orders below INR 2000. An additional transaction fee of INR 50 will be charged as handling costs. Please ensure that you have the exact order amount available in cash at the time of delivery.
- Order Cancellation: If you wish to cancel a Cash on Delivery order, please inform our customer support team within 24 hours from the order placement.
- Order Status and Support: If you have any questions or concerns about your order, shipping status, or any other related inquiries, our customer support team is here to assist you. You can reach out to us through firstname.lastname@example.org, and we will be happy to provide you with the necessary support and information.
Please note that our Shipping and Cash on Delivery policies are subject to change without prior notice. We recommend reviewing our policies periodically for any updates.
If you have any further questions or require assistance, please feel free to contact our customer support team.