Return and Refund Policy
At Fluffy Munchkin, we strive to provide you with the best quality products. If you receive a defective item, we offer a hassle-free return and refund policy. Please review the following guidelines for returns and refunds:
- Eligibility for Return: We accept returns only for defective items. If you receive a defective item, please contact our customer support team at firstname.lastname@example.org within 7 days of receiving your order to initiate the return process.
- Return Process: To initiate a return, please send an email to email@example.com within 7 days of receiving the defective item. Our customer support team will guide you through the return process and provide you with the necessary instructions.
- Return Shipping: We will provide you with a prepaid shipping label to return the defective item. Please pack the item securely in its original packaging and affix the prepaid shipping label.
- Refund: Once we receive the returned defective item and verify its condition, we will process the refund. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.
- Exchange: If you prefer an exchange for the defective item, please inform our customer support team. We will assist you in the exchange process, subject to product availability.
- Non-Returnable Items: Non-defective items are not eligible for return or refund. This includes items that are not defective but may have minor variations in color, texture, or size, as these are inherent characteristics of handmade or natural products.
- Return and Refund Policy Updates: We reserve the right to modify or update our return and refund policy at any time. Any changes will be effective immediately upon posting on our website. We recommend reviewing our policy periodically for any updates.
If you have any further questions or need assistance with returns and refunds, please contact our customer support team at firstname.lastname@example.org. We are here to help you.